OK, we were born with the standard equipment to be good listeners and observers, and so, we assume we will be successful when trying to sell our ideas, and our product to others. But, we only have to look at the number of broken contracts and destroyed relationships to remind us that ‘having the standard equipment’ is not enough for long term personal and professional success.
Those who believe that we communicate primarily through ‘words only’ are missing so many selling opportunities! Studies demonstrate that your words have less influence on others than your body language and your vocal tonality If you want to connect with others, it behooves us to be consciously aware of how we use our psycho-geography, our physiology, tonality as well as how we script our words.
TOP PRODUCERS and POWERFUL COMMUNICATORS know that Customer Service is a Game of Agreements. Winning friends and influencing others comes down to understanding the magic ingredient of persuasion: Rapport!
Rapport (that Instant Connection) creates TRUST, and TRUST is foundational to creating long term satisfied customers. Join US for a fast-paced, educational workshop.
1 comment:
Hi Jane, in the words of Sharon Drew Morgan who wrote "Sales on the Line", "there are three ways to make sales, rapport, rapport and rapport."
Good luck with your workshop.
Greg
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